In a nutshell (har har har!), the food was delicious but the service was terrible. In the interest of not seeming pessimistic and whiny, I will review the food first, and the service second.
The food was really good, and I'd happily go back as long as I have the time and mental state to expect a similar service outcome. I did take photos, so here you go! (I forgot to take a photo of the fried rice ball starter, which was really good. )
This was grilled asparagus with greens over pureed potato with truffle oil. The potato/oil combo tasted just like Brie and I was very impressed.
This is a salad with pea shoots, pickled onion, and fingerling potatoes in a lemon cream sauce. Very tasty, but not something I couldn't do at home.
Anna got the Risotto Cakes with some sort of cream sauce and more pea shoots. I didn't try any but they smelled heavenly.
I ordered the Jamaican platter, which was a lot of food! From the top clockwise, there are grilled eggplant and onion, saffron rice and red beans, half of an orange stuffed with ginger mashed yams, fried yucca on a bed of sauce, fried breaded okra, and fried cornballs. That was a lot of fried, but sooo good! The okra was barely battered (I think they used Panko) and just perfect. Everything was really tasty and just enough of each item.
Becca got the Papaya Tamales, which were plain corn tamales steamed and then topped with fresh papaya, black beans, avocado, and cilantro with some sort of sauce. I didn't try these. She liked them but they were definitely the least fancy of the dishes.
As for the service, we made a reservation and I arrived early. There is no host but I caught one of the waiters so said that our table was ready, but then said it wasn't. We were seated about 15 minutes after our reservation time, which is not that unusual. We chatted a bit after getting menus so we ordered about 15 minutes after being seated. The waitress was pleasant and timely in taking our order and bringing us water. After that, the service went very much downhill, with us leaving the restaurant two and a half hours after our reservation time! About 20 minutes after our orders were taken, our appetizer and salads were brought together, which was great! About 30 minutes later, one entree was brought and no others appeared. Then I watched as about 20 minutes after that, our other entrees were served to another table. It was too far away to do anything until it was too late. I wasn't sure that they were ours, since there are only 5 available entrees, so we waited patiently. It was now more than an hour after we'd ordered and not a single staff had stopped by to check on us. I finally flagged down the person who took our order and she had no idea we hadn't gotten our food and found out that yes, the other staff had brought our food to a different table. So it was another 20 minutes before we got our food, by which time the first entree was COLD.
The waitress was really apologetic, saying that it was a crazy night, and didn't charge us for any of the entrees or the dessert I ordered to go. That was good, because we would have been really unhappy to have to pay for it. Perhaps it was a crazy night - it certainly seemed like they were missing a staff member. on the other hand, I've read a lot of similar reviews so it seems like it happens frequently. I don't normally give such detailed complaints with a restaurant but when one presents itself as so upscale and the prices reflect that, you expect the service to as well. It seemed like the biggest problem was that one person was not in charge of our table, so once the waitress took our order, she didn't have to get the food and bring it to us, nor did she seem to be the one who would check on us after taking the order. I've been to a lot of restaurants that do this, but usually they are more cafeteria-style, and it invariably results in problems when a mistake is made because there is no one to catch it. I think in the service industry, it's best to organize staff so that one person helps a customer from beginning to end. You avoid a lot of communication errors doing this, and the customers know who to go to if they need something.